For many people, the constantly growing world of online data backup may have become a confusing place. This could be for a lot of reasons. Not only is there a vast number of providers out there all trying to entice new customers, there is also another lengthy selection of boxes that need to be ticked when it comes to their features. Customers are looking for more than the now common list of featured provided, looking more so in the direction of who provides the most functional and practical. Other things they are looking for include value for money, file encryption, and mobile device compatibility.

There is no doubt that these features are mightily important and imperative to have included within your data backup account. But there is often one feature that many customers overlook, and so end up subscribing without giving it a single thought. This feature is not a tool like automated scheduled backup or file collaboration. It’s customer and technical support.

After support is something which should be taken very seriously. Think all providers offer the same level of support? Think all providers offer the same hours of support? Think all providers offer telephone support? Well, the truth is that unfortunately they don’t. For instance, imagine if you were to run into major problems with your supplier only to find they only offer working hours support. Nightmare!

So, consider your options and take another minute to check out your chosen provider’s after support before you commit. This way you will know exactly what you’re getting.

Posted in: Data Backup